Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

Modem Firmware

WARNING!
  • 1. The Firmware update process requires an Ethernet connection.
  • 2. Performing a firmware update on your modem will reset all custom settings.
    If you have any custom settings that you want to keep, document them before performing a firmware update.
    Here are some examples of custom settings: static IP entries, wireless settings, port forwarding, routing, DHCP settings.
Q: What is Modem Firmware?
A: Firmware is the combination of persistent memory and program data that is stored in your modem.

Q: Why are Firmware Updates provided?
A: Firmware Updates are released to fix bugs, add functions and or improve performace.

Q: What is the Firmware Recovery used for?
A: If a Firmware Update fails, try using the Firmware Recovery option. (when available)

Q: What would my modem need drivers?
A: When a modem has a USB connection, drivers tell your computer how to work with your modem.


Collapse all | Expand all

  Actiontec® PK5001A (IPv6 RD)
  • Latest Firmware Version: CAP001-10.0.28
  • Firmware Update: Not Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
You can check for firmware updates via your modem interface.

  Technicolor® C2000T (PRISM TV)
  • Latest Firmware Version: CTH003-4.12.0.99
  • Firmware Update: Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
  ZyXEL® C1000Z (VDSL2, IPv6 RD)
  • Latest Firmware Version: CZC001-4.12.008.11
  • Firmware Update: Not Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
You can check for firmware updates via your modem interface.

  Actiontec® C2000A (PRISM TV)
  • Latest Firmware Version: CAH004-31.30L.66
  • Firmware Update: Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
  ZyXEL® PK5001Z (IPv6 RD)
  • Latest Firmware Version: CZP002-4.3.009.16
  • Firmware Update: Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
  Actiontec® C1000A (VDSL2, IPv6 RD)
  • Latest Firmware Version: CAC001-31.30L.8
  • Firmware Update: Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
  Actiontec® Q2000 (VDSL2, Pair Bonding)
  • Latest Firmware Version: QAB001-33.00L.12
  • Firmware Update: Not Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
You can check for firmware updates via your modem interface.

  Actiontec® PK5000
Firmware: Drivers: Not Available

  ZyXEL® PK5000Z
  • Latest Firmware Version: QZP003-3.4.020.0
  • Firmware Update: Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
  Actiontec® M1000
Firmware Update: Available Firmware Recovery: Available Drivers: Not Available

*Windows ME, 2000, 98/98SE, and Mac OS 10.2 or earlier are not supported by CenturyLink Technical Support. CenturyLink does not test any software/hardware (e.g. drivers, firmware, modems and adapters) with these operating systems.

  Actiontec® Q1000 (VDSL2, IPv6 RD)
Firmware Update:
  • Latest Firmware Version: QAQ02-31.20L.4-Q1000
  • Latest Update: Available
Firmware Recovery:
  • Not Available
Drivers:
  • Not Available
  ZyXEL® Q1000Z (VDSL2)
  • Latest Firmware Version: QZZ001-4.4.015.1-Q1000Z
  • Firmware Update: Not Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
  ZyXEL® FR1000Z
  • Latest Firmware Version: CZF003-4.12.018.0
  • Firmware Update: Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
  ZyXEL® Q100 (VDSL2)
  • Latest Firmware Version: QZQ01-4.2.013.4
  • Firmware Update: Not Available
  • Firmware Recovery: Not Available
  • Drivers: Not Available
  Actiontec® GT701/ GT701-R
Firmware Update: Firmware Recovery: Drivers: *Windows ME, 2000, 98/98SE, and Mac OS 10.2 or earlier are not supported by CenturyLink Technical Support. CenturyLink does not test any software/hardware (e.g. drivers, firmware, modems and adapters) with these operating systems.

  Actiontec® GT701-WG
Firmware Update: Firmware Recovery: Drivers: *Windows ME, 2000, 98/98SE, and Mac OS 10.2 or earlier are not supported by CenturyLink Technical Support. CenturyLink does not test any software/hardware (e.g. drivers, firmware, modems and adapters) with these operating systems.

  Motorola® 3347
Firmware:
  • Latest Firmware Version: QM02-7.8.4r10
  • Firmware Update: Available - Download and Instructions
  • Firmware Recovery: Not Available
Drivers: Not Available

  2Wire® 2701/2700HG
Firmware:
  • Latest Firmware Version: QT04-6.1.5.48.2
  • Firmware Update: Available - Download and Instructions
  • Firmware Recovery: Not Available
Drivers: *Windows ME, 2000, 98/98SE, and Mac OS 10.2 or earlier are not supported by CenturyLink Technical Support. CenturyLink does not test any software/hardware (e.g. drivers, firmware, modems and adapters) with these operating systems.