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DSL installation options

Full Tech Install

At the time you place your order you can request to have a CenturyLink Technician install the high-speed internet service. There is a charge for this service.


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  Do I need to be home for CenturyLink to install my high-speed internet service and connect my computer?
The CenturyLink Technician will need someone at least 18 years of age to let them in to obtain access to the computer and to sign the work request/invoice when the installation is complete. Prior to coming out, the technician will contact you to set up a time that is convenient for you to install the service.
  Will the CenturyLink technician deliver my modem?
Yes, the technician will deliver and install your CenturyLink modem kit as well any other high-speed Internet equipment you ordered from CenturyLink.
  What's included with a CenturyLink technician installation?
Installation includes:
  • Connecting your CenturyLink modem to a single computer or if a networking installation was requested, connecting your CenturyLink modem to multiple computers.
  • Connecting any necessary phone filters
  • Configuring your modem to work with your service*
  • Setting up your primary e-mail account*
  • Ensuring you are able to surf the Internet*
*Subscribers with CenturyLink High-Speed Internet ISP service, Qwest.net (including Internet Basic or Internet Prime) service only.
  How do I order a CenturyLink technician installation?
At the time you place your order, request that a CenturyLink Technician install your service. If you've already placed your order and haven't yet installed the service, contact us using the CenturyLink Chat page, and select Customer Service.
  What has to be done to my computer so it's ready for high-speed Internet service?
Ensure the following:
  • Your computer meets the minimum system requirements.
  • Your computer is free of viruses and spyware.
  • Your computer is physically located close to a telephone jack.
  Can the CenturyLink Technician set up my wireless network?
The CenturyLink Technician can turn on the wireless feature in your CenturyLink modem. For configuration of other wireless devices, such as your wireless card in your computer, you will need to consult the instruction booklet that came with the card you purchased. CenturyLink Technicians are only certified to configure the CenturyLink-supplied modem.
  Can I install my CenturyLink High-Speed Internet service and connect my computer myself?
Yes. Please indicate at the time you place your order that you would like to do the installation yourself. Do-It-Yourself Installation help is available.

Self Install

After you receive your modem kit, open up the box, locate the Installation Guide and follow the steps. If you need further help with your installation, chat with tech support.


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  How long will it take me to perform the self-installation?
The installation process takes about 20-40 minutes. The exact length of time depends on the Internet Service Provider (ISP) you chose at the time you ordered your service, your operating system, and other applications you are running on your computer.
  What will I have to do to install my high-speed internet service?
Installation is easy when you follow the Installation Guide and the online instructions. Some of the steps will require you to plug in cables to your computer and to the modem. If you are not comfortable with connecting cables, we recommend you order a CenturyLink Technician Installation.
  What do I need to do to prepare my computer for high-speed Internet service?
Ensure the following:
  • Your computer meets the minimum system requirements.
  • Your computer is free of viruses and spyware.
  • Your computer is physically located close to a telephone jack.
  What if I can't or don't want to install the service myself?
CenturyLink offers professional installation by a trained CenturyLink Technician.