Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

   Actiontec M1000 Modem

Quick set up



Manual set up

If the set-up above does not work, here are the documents to set-up your modem manually. If your set-up requires a PPP username and you forgot it, chat with tech support.

NOTE: If you have an ISP other than CenturyLink, please contact your ISP directly for support. If you are unsure how to contact your ISP, you can look them up using the Internet Service Provider List.

1 CenturyLink recommends the default modem set-up.
2 Support for this function is available to CenturyLink business customers who purchased or lease their modems from CenturyLink. Support includes enabling the feature; it does not include configuring 3rd party devices. (ie: credit card machines, camera systems, computers, etc).
Modem Status:
  • Connection status: displays details about the firmware version,connection and modem.
  • IP Traffic QoS: displays details on IP QoS. Quality of Service (QoS) is an advanced feature that prioritizes internet traffic for applications, online gaming, or Ethernet LAN ports to minimize the impact of busy bandwidth.
  • LAN Status: displays details on the Ethernet light(s) on the front and the ports on the back of the router.
  • NAT Table: displays details about the internal (private) network to the external (public-Internet) network translation.
  • Routing Table: displays details about which route the device uses to find the best path when forwarding packets.
  • WAN Status: reflects the status of the BLUE WAN port located on the back of the router. The WAN light on the front of the router provides a visual status of the WAN port.
  • Wireless Status: displays details about the wireless connection and the Wireless (Wi-Fi) light (front of the router).
  • LAN Device List: displays all devices connected to your network.
  • Firewall Status: displays details on all modified firewall settings from the factory default state.
  • Modem Utilization: displays how much memory the modem is using and which devices have open sessions.
  • SSID Broadcast
  • Wireless Mac Authentication 1 - allow/deny clients access to your Wi-Fi based on their MAC address.
  • 802.11b/g Mode 1 - allows you to combine wireless security methods using WEP or WPA with the benefits of a radius server.
  • Channel
Wi-Fi Set up: Troubleshooting:
1 This is an advanced feature.
2 CenturyLink recommends the default modem set-up.
3 Secondary SSID's are considered an advanced feature.
Modem Utilities:
  • Reboot - a way to restart your modem using the GUI instead of unplugging/plugging in your modem. Rebooting/Restarting your modem can fix Internet connection problems, improve slow moving connections and resolve wireless issues.
  • Restore default settings: this will restore the defaults setting in the modem.
  • Time Zone - you can change the time zone for your modem
  • Upgrade Firmware - from here you can locate the firmware upgrade file.
  • Web Activity Log - Once enabled the Web Activity Log can provide details about what the devices on your LAN are viewing.
Blocking/Filtering: Broadband Settings
IP Addressing: QoS:
  • IP QoS Settings Upstream 1
  • IP QoS Settings Downstream 1
Remote Management:
Routing:
  • Dynamic Routing 1
  • Static Routing 1
Security:
1 This is an advanced feature.
2 CenturyLink recommends the default modem set-up.
3 Support for this function is available to CenturyLink business customers who purchased or lease their modems from CenturyLink. Support includes enabling the feature; it does not include configuring 3rd party devices. (ie: credit card machines, camera systems, computers, etc).
Quick Fixes:
Firmware:
  • Latest Firmware Version: QA2.5-3.60.3.0.8.6
  • Firmware Update: Available
IPv6: 1
Q: Can I connect multiple Ethernet connections to my modem?
A: Yes, this modem has 4 Ethernet ports on the back.

Q: Does my modem act as a firewall?
A: This modem provides security using a Firewall and Network Address Translations (NAT), which acts as a barrier between your network and the Internet. You can learn more about the modems firewall in the
Advanced > Security > Firewall section.

Q: Which Virtual Private Networking (VPN) protocols are supported?
A: This modem supports pass-through for IPSec, PPTP and L2TP.

Q: When would I use WEP wireless security?
A: You would use WEP for wireless security when you have an older wireless adapter that is not WPA capable. If your wireless adapter is not WPA capable, check the manufacturer's website for updated firmware. Despite the flaws in WEP, it does provide some security, particularly when compared to no security at all.

Q: What can interfere with my modems wireless signal?
A: Your physical environment can have varying effects on how well you can connect using Wireless.

Q: What is Modem Firmware?
A: Firmware is like an operating system that tells your modem how to operate. It provides the modem's hardware with operating rules, instructions, and logic.

Q: Why Should I Upgrade Firmware?
A: Firmware upgrades can add new features, improve performance and enhance the security of the modem's current firmware.

1 IPv6: