Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

PC Services


PC Services gives you support above and beyond the CenturyLink support boundaries. Shown below are the support levels you can receive based on your subscription to CenturyLink @Ease.

@Ease
Standard
Advanced
Ultra
Level
Level 1
Level 2
Level 3
PC Tune-up and Optimization Find and resolve issues found on your PC. 1 Tune-up per year, up to FIVE Computers. Find and resolve issues found on your PC. 2 Tune-ups per year, up to FIVE Computers. Find and resolve issues found on your PC. 3 Tune-ups per year, up to FIVE Computers.
Enhanced Wireless Support Includes setting up a Nook, iPad, laptop, etc to an EXISTING wireless connection. Includes setting up a Nook, iPad, laptop, etc to an EXISTING wireless connection. Includes setting up a Nook, iPad, laptop, etc to an EXISTING wireless connection.
Enhanced Windows Support This includes updating drivers, security, windows components, display settings, system restores, user profiles and setting file permissions. This includes updating drivers, security, windows components, display settings, system restores, user profiles and setting file permissions.
Enhanced Software Support Support installing the CenturyLink provided anti-virus software and on-line backup software. This includes drivers, email support, browsers, Microsoft Office, online backup and anti-virus software maintenance and support. Support installing the CenturyLink provided anti-virus software and on-line backup software. This includes drivers, email support, browsers, Microsoft Office, online backup and anti-virus software maintenance and support.
Peripheral Support Support connecting the following devices to your PC: printer, scanner, copier, gaming consoles, external drives, mouse, keyboard and monitor, web cams, and sound/speakers. Support connecting the following devices to your PC: printer, scanner, copier, gaming consoles, external drives, mouse, keyboard and monitor, web cams, and sound/speakers.
Malware/Virus Removal Removal and cleaning of any malicious software (i.e. virus, spy-ware) running on the PC twice a year.
Home Networking One-time remote set up of the home network and ongoing support for this network.


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