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Content Controls CenturyLink Online Security v9

CenturyLink Online Security (by F-Secure) is no longer available for download.
Depending on which subscription you choose, CenturyLink @Ease gives you access to Norton Security.

Browsing Protection

  How does browsing protection work?
Browsing protection protects your computer on several levels:
  • Safety ratings for web sites:
    You can see safety ratings for web sites listed on search engine results and in web mail content. The safety ratings help you avoid web sites that contain security threats, such as malware (viruses, worms, trojans). They protect you against the latest Internet threats that are not yet recognized by traditional antivirus programs. The safety rating for a site can be one of the following: safe, suspicious, harmful or unknown.
  • Exploit shields:
    Exploit shields protect your computer against vulnerabilities that have been found in programs installed on your computer. Exploit shields identify and prevent malicious web sites from using such vulnerabilities to, for example, force an unauthorized download that contains malware.
  • Process monitoring (in DeepGuard):
    DeepGuard monitors and blocks attempts to load malware into your web browser. If the browser becomes infected, the functionality of a trusted web site can change. For example, it may start asking for your password.
  I do not want to see safety ratings for web sites anymore. How can I turn them off?
You can turn safety ratings off by disabling the browsing protection toolbar in your web browser. To do this:

In Mozilla Firefox:
  • Select Tools > Add-ons.
  • Next to Browsing Protection Toolbar, click Disable.
In Microsoft Internet Explorer:
  • Select Tools > Internet Options.
  • Click the Programs tab.
  • Click the Manage Add-ons button.
  • Select Browsing Protection Class.
  • Select Disable and click OK.
  • Select Browsing Protection Toolbar.
  • Select Disable and click OK.
  I think that a web site is rated incorrectly. What can I do?
You can suggest a new safety rating for the web site. If other browsing protection users agree with you, the rating of the site may eventually change. However, the decision is made based on information from several sources, including F-Secure malware analysts and F-Secure partners.

To suggest a new rating for a site:
  • Click Report on the toolbar. This opens the Notify us dialog box.
  • Select a rating to give your opinion of the web site's safety (It is safe to use, It is harmful to use or I have no opinion).
  • Click OK. This will open the Rating confirmation dialog box.
    TIP: Select Do not show this message again if you do not want to see the confirmation dialog box when rating web sites in future.
  • Click OK.

Parental Controls

  How do browsing modes in Parental Control work?
With the Parental Control browsing modes, you can define browsing times and web sites that are suitable for your teenagers and small children. You can give your teenagers more freedom to browse the Internet while having tighter restrictions on your small children's online activities. You can create and set up the Parent, Teenager, and Small Child browsing modes either with Start-up Wizard during the installation, or later on the Parental Control page. Small Child browsing mode The Small Child browsing mode is active after you have installed the product or restarted the computer.

When the Small Child mode is active:
  • Anyone using the computer can access only those web sites that you have specifically allowed.
  • Access to the Internet is allowed only during the scheduled time.
  • All the web sites that you have allowed are listed on Parental Control Start Page that opens in the browser when the Small Child mode is active.
When the Teenager browsing mode is active:
  • Anyone using the computer can access all web sites, except those that contain restricted or unwanted content, for example on drugs or adult material.
  • Access to the Internet is allowed only during the scheduled time.
If you have created both Small Child and Teenager browsing modes on your computer tell your teenagers the password you created for the Teenager mode. When they enter the password, they can browse web pages that:
  • Do not contain restricted material
  • You have specifically allowed.
Note: If you turn Web Page Filter off, your teenagers can visit web pages and sites despite their content.
  What is Parent browsing mode?
When the Parent browsing mode is active, anyone using the computer can access the Internet without any time or content restrictions. You are asked to create the Parent password when you are creating the browsing modes.

You need the Parent password to:
  • Open the product user interface
  • View or change the product settings
  • Connect to the Internet with a new application
  • Uninstall the product
  Why do I need the Parental Control password?
If Parental Control is turned on, you need the Parental Control password to change the CenturyLink™ Online Security settings. The password prevents other computer users from making changes to the settings. Even the user interface cannot be opened without the password.
  How do I allow web pages for small children?
To allow web pages for your small children, follow the instructions below. To open the product, double-click the product icon at the bottom right corner of your screen.

Tip: If you use Internet Explorer, you can allow (or block) new sites by using the CenturyLink™ Online Security Web filter button in the browser's toolbar.
  • On the main page, click Settings.
  • Select Internet > Parental Control.
  • Select the Small child tab.
  • Select Allow only selected sites. If this option is not selected, small children can browse all web sites and pages.
  • Click View web sites.
  • Select the Allowed tab.
  • Click Add.
  • In the Allow Web Site dialog box, type the address of the web page to which you want to allow access.
  • To allow access to the entire web site, type
  • To allow access to a part of the web site, type
  • Click OK.
  How can I turn off Parental Control temporarily?
Note: You need the Parental Control password for changing all Parental Control settings.

To turn off Parental Control temporarily:
  • On the main page, click Settings.
  • Select Internet > Parental Control.
  • Clear the Turn on Parental Control check box.
  I have forgotten my Parental Control password. How can I access the CenturyLink™ Online Security settings?
If you have forgotten your password, you can access the CenturyLink™ Online Security settings, and reset the password by using your product subscription key.

To reset the password:
  • Open the product interface. A dialog box opens asking you to enter the Parent password.
    Note: To see a hint for your password, move the cursor to the Show password hint. This hint will hopefully remind you what your password is.
  • Click Forgot your password?
  • Enter the first four digits of your subscription key, and click Next. You received the subscription key when you purchased the product.
  • Enter a new password.
  • Re-enter the new password to confirm it.
  • Click Next.
  • Enter your password hint. Your password hint, should remind you what your password is. It should be something that tells you what your password is but does not let anyone else guess the password. Keep in mind that you children can also see this hint.
  • Click OK.
  • A message is shown telling you that you have successfully reset the password.
  • Click OK.
  The Parental Control time lock is blocking the connection to the Internet. What can I do?
When the time lock blocks the connection to the Internet, the web browser shows a block page which says that the time lock is active and the Internet cannot be accessed. To extend the browsing time:
  • On the Time Lock Block Page that opens in your browser, click Extend Internet browsing time.
  • In the dialog box, enter your Parent password, and click OK.
  • In the Time Lock dialog box, schedule a time, and click OK.
Tip: In Internet Explorer, you can also extend browsing time by using the Parental Control menu button.
  I created a Child profile and now Parental Control prevents me from accessing the Internet. What can I do?
When the Small Child browsing mode is used, Parental Control blocks all web sites that you have not specifically allowed. When you try to open the Internet, the Parental Control Start Page opens. To access the Internet, switch to the Parent browsing mode by clicking Parent. You can also allow web sites for the Small Child mode by clicking Allow new web sites for small children.