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Anti-Virus CenturyLink Online Security v9


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  The second full scan of the computer was quite fast. Did the product really scan my whole computer?
The product detects which files were scanned and checks if they have changed since the last scan. If they have not changed, they are not scanned again. The same applies to archives. This may mean that a different number of files are scanned each time you scan your computer, and therefore, the scanning time may vary.
  Should I manually scan my hard disks daily?
No, this is not necessary. Virus and spyware scanning includes real-time scanning, which means that your computer is scanned for viruses in real time. You can scan manually for viruses by using scheduled scanning. To open the product, double-click the product icon at the bottom right corner of your screen. To start a scheduled scan:
  • On the main page, click Settings.
  • Select Computer > Scheduled scanning.
  • Select Turn on scheduled scanning.
  • Select which days you would like to regularly scan for viruses and spyware.
  • Select when you want to start the scan on the selected days.
  The product shows that the virus definitions are out of date. What can I do?
Usually, you do not have to do anything. The CenturyLink™ Online Security product updates itself automatically when your computer is connected to the Internet.

If the virus definitions are not automatically updated, you can do the following:
  • Check that your computer is connected to the Internet.
  • Check whether the time and date of the computer are correct. If they are wrong, updates may not be installed.
Check for updates manually. To do this, open the user interface of the product:
  • In Windows XP and Vista, double-click the product icon in the bottom right hand corner of your screen.
  • In Windows 7, click the caret and then click the product icon.
  • On the main page, click Check for updates.
Check that automatic updates are on:
  • On the main page, click Settings.
  • Select Other settings > Automatic updates.
  • Make sure that your subscription is valid.
  • If you still do not receive updates, run the Support tool. Send the file it creates to our technical support with an explanation of the problem.
  How can I exclude a file or folder from virus and spyware scanning?
To open the product, double-click the product icon at the bottom right corner of your screen.

To exclude a file or folder from virus and spyware scanning:
  • On the main page, click Settings.
Do one of the following:
  • Select Computer > Virus and spyware scanning.
  • Select Computer > Manual scanning.
  • Click Open excluded items list.
To exclude a file, drive, or folder:
  • Select the Objects tab.
  • Select Exclude objects (files, folders, ...).
  • Click Add.
  • Select the file, drive, or folder that you want to exclude from virus scanning.
  • Click OK.
  • Repeat the previous step to exclude other files, drives, or folders from being scanned for viruses.
  • Click OK to close the Exclude from scanning dialog box.
  • Click OK to apply the new settings.
  How to clean an infected System Volume Information folder or a System Restore folder?
If you want to continue using the System Restore feature, it is important to turn it on after removing the infected files.

To turn off System Restore in Windows XP:
  • Close all open programs.
  • Right-click My Computer, and select Properties. The System Properties dialog box opens.
  • Click the System Restore tab.
  • Select the Turn off System Restore on all drives check box.
  • Click Apply.
  • When the system asks if you want to turn off System Restore, click Yes.
  • Click OK.
  • Scan all hard drives and all files for viruses with your existing security product.
Once you have scanned and cleaned the files, turn on System Restore in XP as follows:
  • Right-click My Computer, and select Properties. The System Properties dialog box opens.
  • Click the System Restore tab.
  • Clear the Turn off System Restore on all drives check box.
  • Click Apply, and then click OK.
To turn off System Restore in Windows Vista:
  • Close all open programs.
  • Click Start.
  • Select All Programs > Maintenance.
  • Select Maintenance > Backup and Restore Center.
  • Click Create a restore point or change settings. If asked, click Continue.
  • Under Available disks, clear the checkboxes for all drives.
  • Click Apply.
  • When the system asks if you want to turn off System Restore, click Turn System Restore Off.
  • Click OK.
  • Restart your computer.
  • Scan all hard drives and all files for viruses with your existing security product.
Once you have scanned and cleaned the files, turn on System Restore in Vista as follows:
  • Close all open programs.
  • Click Start.
  • Select All Programs > Maintenance.
  • Select Maintenance Backup and Restore Center.
  • Click Create a restore point or change settings. If asked, click Continue.
  • Under Available Disks, select all drives.
  • Click Apply.
  • When the system asks if you want to turn off System Restore, click Turn System Restore Off.
  • Click OK.
To turn off System Restore in Windows 7:
  • Close all open programs.
  • Right-click Computer, and select Properties. The View basic information about your computer dialog box opens.
  • Click System protection.
  • Click the System protection tab.
  • Click Configure.
  • Select Turn off System protection.
  • Click Apply.
  • When the system asks if you want to turn off System Protection, click Yes.
  • Click OK.
  • Scan all hard drives and all files for viruses with your existing security product.
Once you have scanned and cleaned the files, turn on System Restore in Windows 7 as follows:
  • Right-click My Computer, and select Properties. The View basic information about your computer dialog box opens.
  • Click System protection.
  • Click the System protection tab.
  • Click Configure.
  • Select Restore system settings and previous versions of files.
  • Click Apply.
  • Click OK.
  How does the advanced process monitoring in DeepGuard protect my computer?
Advanced process monitoring checks if processes are changed while they are running. Infected files may try to do that and infect the whole computer through bugs in software. Advanced process monitoring protects also the web browser against infections, which makes it an important part of browsing protection. Advanced process monitoring may, however, cause issues with certain games which use antic heat mechanisms. The problem occurs because both DeepGuard and the game try to make sure that a process is not changed. DeepGuard checks for infections, and the game checks that no scores or similar are changed. Turning off advanced process monitoring resolves the issue.
  I have many files with extensions "0xe" or "0ll" on my hard drive. What are these files?
These files were originally viruses that have been renamed by CenturyLink™ Online Security in order to prevent them from infecting your computer. Disinfection was not possible because these files were 100% virus code and CenturyLink™ Online Security renamed them automatically by giving them a .0xe or 0ll extension. Renamed files (like "0xe" or "0ll") still contain malicious code, but they cannot spread or harm your computer anymore. You can delete the files manually or let CenturyLink™ Online Security remove them automatically.
  I suspect that a file that was reported as malware is not actually malware. What can I do?
  I have received an e-mail about a virus. The message says that the virus is really dangerous. What can I do?
Most likely you have received a chain letter that spreads information about a non-existent virus or a hoax. More information about viruses and hoaxes can be found on the F-Secure web pages.
  My CenturyLink™ Online Security Virus Protection manual scanning is very slow or does not finish at all. Why?
If you are running other operations on your PC at the same time this situation can occur. These other operations could be maintenance programs, such as scandisk or disk de-fragmentation. Please stop running other software activities before scanning to expedite the manual scanning process.