Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

Connect with Ethernet or Wireless


Connect the yellow Ethernet cable.
  • Plug one end of the cable into your device (your device should be powered 'ON').
  • Plug the other end of the cable to one of the yellow ports on the back of the modem.
  • The Ethernet light should turn green.
  • If the Ethernet light does not turn green, troubleshoot the Ethernet light.
To keep things simple during the setup, even if your modem and computer are wireless capable, we recommend that you use the Ethernet cable to connect your computer to the modem.


Find the SSID and Key/Passphrase on the bottom of the modem.

Need help setting up Wi-Fi on your laptop, phone, tablet and game system.

Having trouble, try the: