Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

Check for faster speeds in your area

You need to be enrolled in My Account before you can check for faster speeds in your area. After you have enrolled, follow these steps.


1. Go to the Guided Shopping page. Select Sign In under Existing Customers.



2. Enter your User Name, Password, and select "Show My Options".



3. If a speed upgrade is available in your area, you will see "Upgrade Now". Select "Upgrade Now".



4. Select the speed you want, and follow the on screen instructions to complete your upgrade.