Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

1. Before you run the 'Speed Test'

To get the most accurate test results:

2. Run the 'Speed Test'

3. Compare Speeds

Compare your results to the table below. The 'target speed' is 80% of your 'purchased speed'. This is because 20% of the speed is used for protocol overhead. Testing should be done with 1 device connected directly to your modem using an Ethernet connection. All other devices should be disconnected and powered off during testing.

No worries!

Let's try some stuff:

1. Make sure your equipment is set up correctly and that your modem is not filtered.

2. Power cycle your modem.

3. If you have another phone jack in the house connected to your Internet line, try connecting the modem to the other phone jack.

4. Run the speed test again.

5. If your speed test 'results' continue to be slower than the 'target speeds' contact Tech support.


Your wired speed test is GOOD. Now let's go over some tricks to improve your wireless connection.

Wireless Users.

Speed tests performed over a wireless connection don't reflect your full connection speed. Keep in mind that wired connections are faster, more secure, more dependable and should be used whenever possible. With that in mind, we can show you some tricks to improve your wireless connection.
Purchased Speed* Overhead Target Speed^
1.5 Mbps -20% 1.2 Mbps
3 Mbps -20% 2.4 Mbps
4 Mbps -20% 3.2 Mbps
5 Mbps -20% 4 Mbps
6 Mbps -20% 4.8 Mbps
7 Mbps -20% 5.6 Mbps
10 Mbps -20% 8 Mbps
12 Mbps -20% 9.6 Mbps
20 Mbps -20% 16 Mbps
40 Mbps -20% 32 Mbps
1 Gig -20% 800 Mbps
Purchased Speed* Overhead Target Speed^
896 kbps-20% 716 kbps
3 Mbps -20% 2.4 Mbps
5 Mbps -20% 4 Mbps
20 Mbps -20% 16 Mbps
* Not all speeds are available in all areas.
^ Tests run over a Wi-Fi connection may not represent your full broadband connection speeds. Learn about factors that can affect your Wi-Fi connection speeds.