Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

1. Before you run the 'Speed Test'

To get the most accurate test results:

2. Run the 'Speed Test'

3. Compare Speeds

Compare your results to the table below. The 'target speed' is 80% of your 'purchased speed'. This is because 20% of the speed is used for protocol overhead. Testing should be done with 1 device connected directly to your modem using an Ethernet connection. All other devices should be disconnected and powered off during testing.

No worries!

Let's try some stuff:

1. Here are some tricks to fixing your wired connection. After you're done...

2. Run another speed test.

3. If your speed test 'results' continue to be slower than the 'target speeds' contact chat with Tech Support.


Your wired speed test is GOOD.

Now you can connect or power on your other devices. The more devices you connect, the less speed you have available.

You can also look at tricks that will improve your wireless connection.

Wireless Users.

Speed tests performed over a wireless connection don't reflect your full connection speed. Keep in mind that wired connections are faster, more secure, more dependable and should be used whenever possible.

With that in mind, we can show you some tricks to improve your wireless connection.
Purchased Speed* Overhead Target Speed^
1.5 Mbps -20% 1.2 Mbps
3 Mbps -20% 2.4 Mbps
4 Mbps -20% 3.2 Mbps
5 Mbps -20% 4 Mbps
6 Mbps -20% 4.8 Mbps
7 Mbps -20% 5.6 Mbps
10 Mbps -20% 8 Mbps
12 Mbps -20% 9.6 Mbps
20 Mbps -20% 16 Mbps
40 Mbps -20% 32 Mbps
1 Gig -20% 800 Mbps
Purchased Speed* Overhead Target Speed^
896 kbps-20% 716 kbps
3 Mbps -20% 2.4 Mbps
5 Mbps -20% 4 Mbps
20 Mbps -20% 16 Mbps
* Not all speeds are available in all areas.
^ Tests run over a Wi-Fi connection may not represent your full broadband connection speeds. Learn about factors that can affect your Wi-Fi connection speeds.