Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

Troubleshooting Email

Top Email Issues

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  How can I get more information about mycenturylink email?
1. Go to the MyCenturylink FAQs page. (opens in a new window)

  How to bypass the home page and go directly to your Webmail Inbox:
1. Go to http://mycenturylink.com/zmail (opens in a new window)
2. Enter your email address and password, select Sign In. Or select the Email button



  How to disable ads in your webmail inbox:
1. Go to http://mycenturylink.com/zmail (opens in a new window)
2. Enter your email address and password, select Sign In. Or select the Email button



3. Start by:
  a. Selecting Preferences
  b. Select General (located on the left navigation menu)
  c. Select Standard (HTML) (located under Login Options)
  d. Select Save
  e. Select Log Out



4. Sign in again http://mycenturylink.com/zmail

  How to create your first q.com email address:
1. Go to http://www.mycenturylink.com/files/redirect/?to=register (link opens in a new window)
2. Follow the on screen instructions
  How to create additional q.com email addresses:
1. Go to https://www.mycenturylink.com/UsernameManagement/username_management.php (link opens in a new window)
2. Sign in with your head of household q.com email address



3. Select Add Username



4. Follow the on screen instructions
  How to delete a q.com email addresses:
1. Go to https://www.mycenturylink.com/UsernameManagement/username_management.php (link opens in a new window)
2. Sign in with your head of household q.com email address



3. Select the trash can to the left of the Username that you want to remove



4. Follow the on screen instructions
  How to change the secret question and answer:
1. Go to https://www.mycenturylink.com/UsernameManagement/username_management.php (link opens in a new window)
2. Sign in with your head of household q.com email address



3. Select 'Update My Security Question and Answer' (make sure you are signed into the acount you want to change)



4. Follow the on screen instructions


Email Client Troubleshooting

See our Email page for detailed email troubleshooting steps based on the email client that you are using.


Looking for MSN™ Premium or Windows Live™ email support?

CenturyLink no longer provides support for Microsoft® email addresses. If you need help with your @msn.com, @hotmail.com or @live.com email addresses, please see Microsoft's self help support site.