Troubleshooting Slow Speeds
Many things can cause your internet to slow down. Here are the quickest . If you need further assistance, please contact CenturyLink Internet Support chat.
- 1. Power Cycle: by unplugging the power to your modem modem. Wait 30 seconds. Plug the power back in. Wait [up to 3 minutes] for the INTERNET light to turn solid green.
- 2. Factory Reset: by holding the reset button [located on the back of the modem] for 10 to 15 seconds. Wait up to 3 minutes for the INTERNET light to turn solid green. This will erase any custom settings (example: port forwarding, or firewall rules).
- 3. Check for the latest Firmware: by going to the modem firmware page. Firmware updates can fix bugs, add functions and or improve performace.
- Reset your browser
- Restore default settings
- Delete temporary files
- Delete cookies
- Clear history
- Clear cache
- PC diagnostic and security scan - is a FREE tool which scans your computer and assesses overall PC health. If issues are found, PC Health Check will offer for resolution options (charges may apply).
- PC (Tune-up) Optimization - Keep your computer running like a well-oiled machine. Removes items that can cause crashes and freezing (charges apply).
- Virus, Spyware, Malware Removal - Remove Viruses, Spyware, Adware, Trojans, and worms from your PC (charges apply).
More Troubleshooting Tips
Slow Internet speeds? Trouble getting online? Watch this tutorial to find and fix common problems.
This tutorial makes it easy! Troubleshooting slow speeds
Filtering your high speed internet connection is very important. This is because your high speed internet shares the same line as your telephone equipment. If your high speed internet line is not filtered correctly, you may hear static/noise on your phone sets and/or experience a decrease in speed. Learn more about Installing DSL Filters.