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How your "Internet connection" affects your Internet experience.


1. Your internet connection connects your network and your devices to the Internet. (show me).

2. Do you have enough speed? Make sure you have the enough speed for the video quality you are trying to watch. CenturyLink offers a variety of Internet download speeds and content provider's usually offer a variety of "video quality" options. Check with your content provider to find out their speed requirements. If your video is buffering, locate the content provider's help center to 'lower the video quality'. This table to gives you 'an idea' of how much speed you may need. These recommended speeds are for one device. The more devices you use at once, the more speed you will need.
Content providers have speed recommendations based on the quality of content you are streaming. These recommendation are for each device. The more devices you use at once, the more speed you will need.

Provider/Requirements 360p 480p 720p 1080p 2160p
Netflix 500 kbps 1.5 Mbps 3.0 Mbps 5.0 Mbps 25.0 Mbps
Hulu 1.5 Mbps 1.5 Mbps - - -
YouTube .5 Mbps 1 Mbps 2 Mbps 4-6 Mbps -
Amazon Prime - - .9 Mbps 3.5 Mbps -

Gaming Systems have minimum speeds for streaming video and gaming. The more devices you use at once, the more speed you will need.

System/Requirements 480p 720p Gaming
Xbox One 1 Mbps 3.5 Mbps 3 Mbps
Xbox 360 1 Mbps 3.5 Mbps 3 Mbps
PS 4 1 Mbps 3.5 Mbps 3 Mbps
PS 3 1 Mbps 3.5 Mbps 1.5 Mbps
Wii U 1 Mbps 3.5 Mbps 2 Mbps
Wii 1 Mbps 3.5 Mbps 1.5 Mbps
3. After you have purchased the right Internet speed for your needs, make sure you are getting those speeds by running a speed test.

4. If the "download speed test" results are lower than expected, make sure your equipment is set up correctly, then check your network and devices.