Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

Optimizing Wired Connections

Check out the quickiest ways to improve your Internet experience.

Things are plugged in wrong.
It sounds simple, but this is the biggest cause of slow speeds and it's the easiest to fix. So let's take a minute to verify your equipment is set-up correctly.
A Bad Cable.
Check the green phone cable and the yellow Ethernet cable for damaged. Check both ends of the cables for damaged and make sure they are securely plugged in.
Device Performance.
1. A device is anything that is connected to your network. Some examples of common devices are other computers, gaming systems, web enabled camera, DVRs, TV's, routers, VoIP phones, wireless printers, smart phones, Android, iPhone, iPad, Smarthome, Roku, Apple TV or Chomrecast.

2. Shutting down other programs frees up additional resources on your computer. If you have a several browser windows and/or programs running on your device, this can affect your internet experience.

3. Your browser plays a big part on your Internet experience. Some browsers are better a certain things than the others. Try a different browser: 4. Keep your browser healthy.
  • Keep it up to date: Make sure your browser and web plug-ins [Java, Adobe Flash and Silverlight] are updated. You can use a 3rd party website to do a browser check.
  • Deleting history/cookies: To see how to do this, go to the browsers section, select your browser and follow the instructions for 'deleting browsing history' and 'deleting cookies'.
5. Keep your device healthy.
  • Scan your computer for malware using security software that is current and up to date. Malware can cause problems with your browser and/or Internet connection, making it more difficult to view video.
  • PC diagnostic and security scan - is a FREE tool which scans your computer and assesses overall PC health. If issues are found, PC Health Check will offer for resolution options (charges may apply).
  • PC (Tune-up) Optimization - Keep your computer running like a well-oiled machine. Removes items that can cause crashes and freezing (charges apply).
  • Virus, Spyware, Malware Removal - Remove Viruses, Spyware, Adware, Trojans, and worms from your PC (charges apply).
Modem Performance.
1. Sometimes your modem gets confused and needs some help. This is the easiest and quickest fix: 2. If you continue to have problems: 3. Still having problems?
Content Provider.
Content providers like YouTube, Netflix and Hulu provide allot of video to the world. This requires a large amount of bandwidth that they purchase from their ISP for. If the provider is getting more requests than their bandwidth can handle, your video will buffer.
Faulty Wiring.
Faulty wiring inside your home/business can ruin your Internet experience. You can figure out if the problem is inside or outside your home/business by testing your Internet service at the NID.
What's Next?
After checking the factors above, run another speed test. If your speed test aren't what you're expecting chat with Internet Support.
Quickly identify and fix issues. Determine if a problem is just in your home or is area wide. Create, manage or cancel repair requests.

Service Troubleshooter
Sometimes you just need more speed. Check for faster speeds in your area.


Faster Speeds