Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

Website Updates

Jan 13, 2017:    Updated Page: The CenturyLink @Ease was updated with benefits and support information:

Dec 13, 2016:    New Issue: Windows 10.

Dec 5, 2016:    New Modem: ZyXEL C2100Z.

Dec 2, 2016:    Updated Page: The Set-up a Device (Email Example: Outlook 2016) now has an "Edit" tab.

Nov 3, 2016:    New Firmware: CZP003-4.3.009.35 is now available for the ZyXEL PK5001Z.

Oct 28, 2016:    Updated Page: The Qwestoffice.net server settings page now has IMAP server and port. The SMTP port was changed from 587 to 465. Added "Outgoing Server requires Authentication".

Sep 29, 2016:    Updated Page: The Speed Test page has an new article named "Windows 10 could be slowing down your whole network". .

Sep 21, 2016:    New Page: How to set-up email in iOS9. *These settings work for the following domains: embarqmail.com, centurytel.net, cswnet.com, clds.net, coastalnow.net, cochill.net, emadisonriver.com, emadisonriver.net, gallatinriver.net, grics.net, gulftel.com, madisonriver.biz, mebtel.net

Jul 29, 2016:    Updated Page: Save, Reset and Restore Modem Settings.

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Jun 7, 2016:    Updated Page: Modem Compatibility Table.
  • Old: ZyXEL C1100Z IPv6 = RD
  • New: ZyXEL C1100Z IPv6 = RD/DS

Jun 3, 2016:    New Modem: Technicolor C1100T.

May 31, 2016:    New Firmware: CZC001-4.12.008.14 is now available for the ZyXEL C1000Z.

Apr 04, 2016:    New Firmware: CTQ002-4.12.1.71.bin is now available for the Technicolor C2000T.

Mar 29, 2016:    Updated Page: The contact form was replaced with social media pages on the Contact Us page.

Mar 24, 2016:    Updated Page: Unsupported modems have been removed from the Modem, Firmware page.

Mar 24, 2016:    Updated Page: Unsupported modems have been removed from the Modem Compatibility Table.

Mar 17, 2016:    New Page: How to set-up email in Outlook 2016. *These settings work for the following domains: embarqmail.com, centurytel.net, cswnet.com, clds.net, coastalnow.net, cochill.net, emadisonriver.com, emadisonriver.net, gallatinriver.net, grics.net, gulftel.com, madisonriver.biz, mebtel.net

Oct 7, 2015:    Updated Page: Can't connect to my Wireless connection has a new area of concern.
  • After entering the "Key/PassPhrase" you get an error: 'The connection was unsuccessful'.

Oct 5, 2015:    Updated Pages: Wireless Set-up (mobile site).
The instructions and video have been added to the following pages.

Sept 30, 2015:    New Firmware: CTH004-4.12.1.38 is now available for the Technicolor C2000T.

Sept 29, 2015:    New Modem: Actiontec C1900A.

Sept 28, 2015:    New Page: Disable DHCP Reservations have been added to the "Advanced" tab on newer CenturyLink modems.

Sept 24, 2015:    New Page: Access Scheduler instructions have been added to the "Advanced" tab on newer CenturyLink modems.

Sept 11, 2015:    New Page: Modem > Set-up.

Sept 9, 2015:    New Firmware: CAH005-31.30L.85 is now available for the Actiontec C2000A.

Sept 4, 2015:    New Page: NETSTAT. These instructions help you find out what applications are accessing the Internet.

Sept 4, 2015:    Updated Page: Wireless Troubleshooting (mobile site).

Aug 28, 2015:    New Page: Edge browser for Windows 10.

Aug 25, 2015:   New Page: Fix Slow speeds.

Aug 25, 2015:    New Page: What other factors can slow down your Internet.