How DSL works and how to fix problems
This tutorial will explain how we get YOU on the Internet.
First, a DSL provider like CenturyLink provides the physical telephone line to YOU.
After you connect your modem to the phone line, the modem looks for the DSL provider. After the modem 'finds' the DSL provider, the DSL light on your modem will turn solid green.*.
*If the DSL light is flashing, check your DSL setup.
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Next, your DSL Provider hands off your 'username' and 'password' to your ISP. See the list of 3rd party ISP's. Third party ISP's are not available in all areas or compatible with all DSL technologies.
When your Internet light turns GREEN*, your ISP has accepted the 'username' and 'password' stored in your modem. This does not apply to ISPs that use bridging.
*If the Internet light is off or red:
- Unplug the power cord to your modem
- Wait 30 seconds
- Plug the power cord to your modem
- Wait 3 minutes for the Internet light to turn GREEN
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When everything is working correctly, the lights on your modem should look like this:
- DSL light = solid GREEN. If other, check how your DSL is setup.
- Internet* light = GREEN, when in use. If not, contact Tech Support.
- Ethernet light = GREEN, when in use.
- Wireless light = GREEN, when in use.
The next tutorial covers the DSL setup..
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