Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

Quick Wireless Setup

Option 1: Setup using WPS

Verify your modem and wireless device are WPS capable, then:
  • 1. Press the WPS button on your modem.
  • 2. Press the WPS button on your wireless device. (the look and location of the WPS button may vary, refer to manufacturer instructions)
  • 3. Wait for your devices to connect. (could take up to 2 minutes)

Option 2: Setup using the sticker

The default wireless settings are usually located on the bottom of the modem:

Option 3: Manually retrieve settings

If you don't have a sticker on the bottom of your modem, or the wireless settings have changed: *Use these instructions for the:

Wireless Troubleshooting

Having trouble? Check out these tutorials: