Troubleshoot email, wireless, intermittent connection and slow speeds Setup and Troubleshoot e-mail software Security Downloads, Information, and Terms Setup and Troubleshoot Modems Setup and Troubleshoot Wireless on your Computer or Modem step-by-step tutorials on wired troubleshooting, wireless troubleshooting and email

Before we get started

Before we start troubleshooting your wireless connection, let's go over a couple of things:

Area of Concern
Solution
Running speeds tests on a Mobile devices.
Mobile devices that don't have flash won't be able to run the Official CenturyLink Speed test. This speed test is the best way to test your speeds.

Android and iOS users can use the OOKLA's Speed app*. The OOKLA's Speed app will give you an idea of what your speeds are. The app will not reflect your true speeds because the server is not hosted on the CenturyLink Network and because of a number of other factors that can affect your Wi-Fi connection.
My computer speed tests are faster than my phone/tablet.
Phones and tablets typically have less sophisticated Wi-Fi antennae than larger devices like laptops. Even in ideal conditions, Anandtech found smaller devices reaching max Wi-Fi speeds of between 1.8 Mbps to 36 Mbps.

Make sure your wired speeds are good before troubleshooting your wireless connection.

Test Wired Speeds 1st

Troubleshooting wireless can be tricky. Speed tests performed over a wireless connection don't reflect your full connection speed. Keep in mind that wired connections are faster, more secure, more dependable and should be used whenever possible. With that in mind, we can show you some tricks to improve your wireless connection.

Troubleshoot Wireless