Internet Speed TestGetting the Internet speeds you are expectng is important. This section will give you the tools needed to improve your experience.
Before The Test
Close AppsClose everything such as Pandora, Netflix, Hulu, Spotify, all browser windows and any other programs that stream video and music. If it uses the Internet, you'll want to shut it down before you run the test
Connect DirectConnect your computer directly to your modem. Testing should be done with a single device connected directly to your modem using an Ethernet connection. Also remove any hubs, switches or routers between your computer and the modem.
Other DevicesTurn off or unplug other computers, web-enabled printers and TVs, other routers, tablets, smart phones, web cams, DVRs, game systems, VoIP phones and content streaming devices such as Roku, Apple TV, and Chromecast.
The Speed Test
IMPORTANT INFORMATION ABOUT YOUR CONNECTION TYPE
- If you get a flash error, trying using the HTML 5 version of the speed test.
- If you are using https, remove https from your address bar and try again.
- If you are using a mobile device and you want to test your CenturyLink Internet service, enable Wi-Fi and connect to your CenturyLink wireless network. Make sure you are NOT using a wireless data connection such as 3G, 4G, or LTE.
- Using a Virtual Private Network (VPN) may result in test errors or slower results than expected. Try disconnecting from the VPN and re-running the test.
After The Test
Not what you expected? The speed test is a snapshot of your service at any given point in time. You may want to re-run the test a few times in a row to see how the results improve. If you're still not getting the speeds you expected, here are a few things you can try.
For wired (Ethernet) connectionsDoing a little troubleshooting and trying the speed test again sometimes helps.
For wireless (Wi-Fi) connectionsWhile wireless Internet speeds won't be as fast as wired Internet speeds, here are some resources to help improve your WiFi connection:
What is overhead, and how does it affect bandwidth?
Windows 10: factors that can slow you down
All Users: factors that can slow you down
What is Ping, Jitter, Download, and Upload?
Running a speedtest over 1 Gig.
Quickly identify and fix issues. Determine if a problem is just in your home or is area wide. Create, manage or cancel repair requests.