. Speed Test CenturyLink

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Internet Speed Test

Getting the Internet speeds you are expectng is important. This section will give you the tools needed to improve your experience.

Before The Test

Close Apps

Close everything such as Pandora, Netflix, Hulu, Spotify, all browser windows and any other programs that stream video and music. If it uses the Internet, you'll want to shut it down before you run the test

Connect Direct

Connect your computer directly to your modem. Testing should be done with a single device connected directly to your modem using an Ethernet connection. Also remove any hubs, switches or routers between your computer and the modem.

Other Devices

Turn off or unplug other computers, web-enabled printers and TVs, other routers, tablets, smart phones, web cams, DVRs, game systems, VoIP phones and content streaming devices such as Roku, Apple TV, and Chromecast.
The Speed Test

Trouble with the test?
  • If you get a flash error, trying using the HTML 5 version of the speed test.
  • If you are using https, remove https from your address bar and try again.
  • If you are using a mobile device and you want to test your CenturyLink Internet service, enable Wi-Fi and connect to your CenturyLink wireless network. Make sure you are NOT using a wireless data connection such as 3G, 4G, or LTE.
  • Using a Virtual Private Network (VPN) may result in test errors or slower results than expected. Try disconnecting from the VPN and re-running the test.
After The Test

Not what you expected? The speed test is a snapshot of your service at any given point in time. You may want to re-run the test a few times in a row to see how the results improve. If you're still not getting the speeds you expected, here are a few things you can try.

Let's Speed Things Up!

Speed Test FAQs
Factors that can slow you down.
What is Ping, Jitter, Download, and Upload?
  • Ping is a good tool to see if another host is reachable and if there are delays. Ping times do not test Speed (Bandwidth). If you have high Ping times, optimize your connection!
  • Jitter tests the performance and speed of a network over a period of time. If you have high Jitter times, optimize your connection!
  • Download is how fast you can pull data from the server to you. Downloading is necessary for things like streaming movies or TV using services like CenturyLink Stream.
  • Upload is how fast you send data to others. Uploading is necessary for things like sending big files, video-chat, or posting pictures to facebook.
  • Speed (Bandwidth) vs. Latency
    Latency is how long it takes data to travel between its source and destination.
    Speed (Bandwidth) is how much data can travel between its source and destination.

Quickly identify and fix issues. Determine if a problem is just in your home or is area wide. Create, manage or cancel repair requests.

Service Troubleshooter
Sometimes you just need more speed. Check for faster speeds in your area.

Faster Speeds