What is EASE?

Overview

EASE is used for order initiation, submission, and tracking. It is a Web-based application that is made up of four different interfaces that work together to enhance the overall process of ordering Wholesale services from CenturyLink. Of those four interfaces, only two—Virtual Front End Office (VFO) and Orchestrator—are discussed in this training and are relevant to order initiation, submission, and tracking. VFO and Orchestrator are each discussed in greater detail later in the course.

EASE Objectives

  • Easier access for ASR submission.
  • Simplified order tracking.
  • Quicker response times.
  • Online error descriptions.
  • Enhanced edits to assist with order accuracy.
  • Increased ordering efficiency.

 

Training ComputersEASE Users

EASE is the order entry application that is used by CenturyLink Wholesale customers and internal CenturyLink employees to initiate, submit, and track:

• Access Service Requests (ASRs) for Switched Access, Special Access, CLEC Interconnection, and Wireless Interconnection services.